Refund policy

At The Snug Rug Company, we take pride in offering high-quality products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the quality of your Snug Rug, we offer a 14-day return policy for quality issues.

If you have received a defective or damaged product, please contact us within 14 days of receiving your order, and we will work with you to resolve the issue. We may request photos or other evidence to support your claim, and we reserve the right to investigate the issue before issuing a refund or replacement.

Please note that we do not offer refunds or exchanges for colour or size reasons. We take great care to provide accurate descriptions and images of our products on our website, but we understand that colours may appear differently on different screens, and sizing can vary depending on individual preferences. Please carefully review the product descriptions and sizing information before making your purchase.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Our customer service team is always available to help you with any questions or issues you may have. You can contact us at hello@thesnugrugcompany.com.